LEGAL
Fourteen days, no questions, and a clear account of what happens after that.
If you buy Pro and decide within fourteen days that it is not for you, write to us and you get the full amount back. You do not have to give a reason, and we will not ask you to sit through a retention conversation. This applies to the first purchase on an account, monthly or yearly.
Open Settings, then Subscription, then Cancel. Cancelling stops the next renewal. It does not end your access immediately: you keep Pro until the end of the period you have already paid for, and after that the account drops to the free tier. Your logs, history and personal records stay exactly where they are. Nothing is deleted when a subscription ends.
A part-used month or year is not normally refunded, because you had access to the thing you bought. Two exceptions, and we apply them without argument:
Charged twice, or charged on an account you do not recognise? Send us the date and the last four digits of the amount and we will trace it. Duplicate charges are refunded in full as soon as we confirm them, with no fourteen-day limit.
Email support@barbellbowl.com with the phone number on the account and roughly when you paid. That is enough for us to find it. We reply within two working days and a refund we have agreed is issued within five.
Refunds go to the original payment method through the provider that took the payment: Razorpay for India, Polar elsewhere. Once issued, the time it takes to appear on your statement is up to your bank, usually five to ten working days. We cannot refund to a different card or account than the one that paid.
If the price of Pro goes up, it does not change what you pay on a plan you already hold until that plan renews, and you are told before the renewal. If you do not want the new price, cancel before the renewal date and nothing is charged.
Write to support@barbellbowl.com. A person reads it. For anything about your data specifically, put "data request" in the subject line and it gets handled first.